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Quality Analyst - THAI

Roles & Responsibility

  • Perform audits on recorded client interactions and provide evaluation feedback through QMS
  • Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
  • Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
  • Highlight trends and red flags to the business for better improvements
  • Ensure accurate maintenance of sample calls/chats library
  • Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.


  • Degree preferred or equivalent practical experience;
  • Minimum of 2 years Quality auditing experience in a call center environment
  • Has a clear understanding of  Call Center’s quality framework and methodology.
  • Excellent interpersonal and communication skills.
  • Bilingual – Fluent in English and THAI language. (speaking and writing)
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
  • Ability to work in a fast pace environment.
  • Strong attention to detail.
  • Coaching experience is a plus
  • Knowledge of digital advertising is a plus
  • Experience in performing Root Cause Analysis/drilldown is a plus

Qualified candidates may send their CV directly to Ray at quoting the job title in the Subject line. We regret that only shortlisted candidates will be notified.

Ray Heng R1770642 | Anchor Search Group 17C8528