Key Responsibilities
• To achieve revenue and profitable market share in the postpaid mobile markets.
• To lead and shape the market with innovative market offerings, deliver upon the company’s brand promise and a positive customer experience.
• To drive data monetization and increase ARPU of customers in the postpaid mobile markets.
• To reverse the declining roaming revenue and increase non-data roamer to use data when roaming
• To optimize handset subsidy without impacting market shares and drive take up of higher value price plans
• To formulate, track and own marketing budgeting
• To work closely with Product Development team to conceptualize and develop relevant mobile data VASes and applications for specific market segments.
• Responsible for strategic marketing to identify the target segment, product positioning, pricing, packaging and work with Segment Marketing/Sales on go-to-market plans.
• Develop effective marketing strategies and work with multiple cross-functional stakeholders for end-to-end implementation of marketing plans.
• To streamline existing/legacy services, manage customer migration with Network Group/Customer Management.
• To work with internal stakeholders including Product Marketing, Customer Management, Content Management on product pricing/review which impacts customer ARPU, internal and external churn.
• To work with IS/Billing, Product Development and Network Operations to ensure products and marketing schemes are supported including customer-friendly bill presentation.
• Work with legal, regulatory and external industry bodies to ensure compliance with all legal, regulatory and industry requirements.
• To keep abreast of technology trends and capitalize on opportunities to drive innovation as well as monitor the competitive landscape to stay ahead of the competition.
• Develop the competencies and coach the team member in performing their roles

• Provide HR and Payroll outsourcing services to internal and external clients;
• Maintain excellent execution of day-to-day HR operations duties, contributing to and implementing changes to meet the needs of the business and clients;
• Provide service broader than data transactions - advice, knowledge of internal process impacts, recognition of risks/mitigation;

• Manage the finance/ accounting services rendered to the clients and ensure that they are serviced in accordance to contractual and service level agreements.
• Ensure timely and accurate review of the work of the Officers, providing coaching and guidance.
• Manage accurate and timely closing of books and ensure that monthly/ yearly closing deliverables and timelines are met.

• Support the finance/ accounting services rendered to the clients and ensure that they are serviced in accordance to contractual and service level agreements

• Accounts Payable process
o Record vendor invoices in system
o Verification of vendor invoice prior to processing payment.
o Process staff claims
o Process payments
o Follow up on vendor , statements, queries and resolving issues etc

• Accounts Receivable process
o Process billing and recording in system
o Record receipts in system
o Review ageing and follow up on overdue receipts

• Support/ Manage the fund accounting rendered to the clients and ensure that they are serviced in accordance to contractual and service level agreements.

• Ensure timely and accurate postings and providing coaching and guidance where necessary.

• Manage accurate and timely closing of books and ensure that monthly/ yearly closing deliverables and timelines are met.

• Takes total ownership of the technical sale of the company’s products during customer/partner pre-sales activities (i.e. presentations, demos, workshops, proofs of concept, pilots, and tenders)
• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
• Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.

- Enablement, training and certification are assisted by the Channels and Alliances Marketing manager in terms of event management, communication, and overall tracking;
- Channels and Alliances communications are clearly organized and segmented by audience (ie business vs technical; or partner tiers);
- Database is regularly updated and quality-controlled to ensure communications are reaching the partners;

• Develop and implement PR strategies, plans and campaigns from inception through to delivery and analysis, in support of key APAC business goals and objectives
• Work with APAC Regional Marketing Managers to ensure that Marketing and PR plans are aligned in support of business objectives
• Represent APAC on all corporate and international PR-related activities; liaise closely with corporate PR team and the international PR Team