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IT Quality Management System Director


You will be building methodology for IT quality management system, project management, solution designing according to ISO9001 and ISO27001, quality review (internal auditing) and measurement (project delivery, time to resolve major problems and etc).

Excellent communications and people management skills are therefore mandatory for this role. Experience in IT Quality Management System is vital.

The successful candidate must be detail-oriented, able to work on multiple tasks with conflicting priorities and have working experience in medium to large sized matrix organisation.


  • Provide insight and experience into the development and implementation of project, knowledge and quality management systems
  • Evaluate project data, identify projects requiring intervention, escalate in a timely fashion to higher authority and/or implement corrective actions
  • Coach project and domain managers on department processes, templates, tools, standards
  • Drive and implement documents control procedures for best-practice Knowledge Management
  • Understand and drive adoption of Project Management and Solution Delivery Methodologies, Quality Management and Testing methodologies by Project Teams
  • Create, implement and drive improvements across a Reporting Framework for Group IT
  • Provide advisory on best practices and governance relating to Project Delivery, Quality Management and Knowledge Management
  • Provide training and support to enable Teams to adopt all existing and new methodologies within Group IT for improved quality
  • Collaborate with relevant parties to ensure Quality Assurance and perform Quality Control for selected projects
  • Managing vendors, negotiations with suppliers and managing the procurement process
  • Oversee internal audit of quality management and compliance of standards approved by top management
  • Measure the effectiveness of existing Project Management, Quality Management and Service Management methodologies framework, and news methodologies or frameworks introduced
  • Perform gap analysis to identify areas of improvement for our existing Project Delivery, Service Management and Quality Management methodologies
  • Continue to improve existing our Project Delivery, Service Management and Quality Management methodologies to achieve operational excellence using Lean Six Sigma and other tools
  • Act as a Group IT lead in terms of Quality Management
  • Coach project teams on quality assurance & control matter; Project Delivery, Service Management and Quality Management methodologies
  • Builds relationships with internal & external stakeholders and resolves any issues associated with the consulting and/or project delivery activity



  • Degree in Information Systems or equivalent with at least 5 years of experience in governance, quality assurance or audit function
  • 10 years of experience in a project, program, knowledge and change management role delivering IT-based projects, in accordance with PMI standards and based on standard SDLC methodology
  • Experience with Service Management or delivering Project Management Office functions and services from telecommunications environment or online/internet provider
  • Proficiency with Agile and Software delivery methodologies and execution
  • PMP, PgMP or PRINCE2 Certified
  • Lean Six Sigma
  • Experience working in outsourced and offshore projects
  • Experience with business process engineering and creation/maintenance of standardised document templates
  • Experience with Project Collaboration and Project Management solutions including MS Project, Clarity PPM, MS Project Server or similar platforms/solutions


Interested candidates may send their CV to MAC (Reg No. R1221300) at quoting the job title in the Subject line. We regret that only shortlisted candidates will be notified.