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Operations Manager (Data Loss Protection)


  • Lead the overall day-to-day work of the security operations center ensuring events and/or incidents are detected and responded to in adherence to established process as well as procedures
  • Institute strong governance to lead and direct SOC team with standard processes and workflows. Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
  • Build, administer and fine-tune processes to ensure compliance
  • Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
  • Drive Client Satisfaction, Retention and Growth.
  • Identify and define service delivery risks and offer, own, and manage risk mitigation strategies. Identify chronic operational and security issues, and ensure they are managed appropriately.
  • Provide overview of SOC challenges, risks and opportunities to leadership team.┬áManage and escalate roadblocks that may jeopardize security monitoring operations, infrastructure, and SLAs.
  • Ensure success in customer on boarding process.
  • Ensure delivery of monthly reports to customers.
  • Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis.
  • Produce and review key performance indicators (KPI) of SOC performance and distribute executive metrics.
  • Play a significant role in long-term SOC strategy and planning, including initiatives geared toward operational efficiency.




  • BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience
  • 8 or more years of professional work experience in the security field. Experience with SOC environment and DLP background will be advantageous
  • Proficient experience working in an Agile environment.
  • Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.
  • Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
  • Organizational, project management, interpersonal and communication skills (verbal and written).
  • Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.
  • Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats.

Chin (Reg No. R21100141)

We regret that only shortlisted candidates will be notified.