Operations Manager (Data Loss Protection)

• Lead the overall day-to-day work of the security operations center ensuring events and/or incidents are detected and responded to in adherence to established process as well as procedures
• Institute strong governance to lead and direct SOC team with standard processes and workflows. Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
• Build, administer and fine-tune processes to ensure compliance
• Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
• Drive Client Satisfaction, Retention and Growth.
• Identify and define service delivery risks and offer, own, and manage risk mitigation strategies. Identify chronic operational and security issues, and ensure they are managed appropriately.
• Provide overview of SOC challenges, risks and opportunities to leadership team. Manage and escalate roadblocks that may jeopardize security monitoring operations, infrastructure, and SLAs.
• Ensure success in customer on boarding process.
• Ensure delivery of monthly reports to customers.
• Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis.
• Produce and review key performance indicators (KPI) of SOC performance and distribute executive metrics.
• Play a significant role in long-term SOC strategy and planning, including initiatives geared toward operational efficiency.

Requirements

• BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience
• 8 or more years of professional work experience in the security field. Experience with SOC environment and DLP background will be advantageous
• Proficient experience working in an Agile environment.
• Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
• Organizational, project management, interpersonal and communication skills (verbal and written).
• Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.
• Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats.

Chin (Reg No. R21100141)

We regret that only shortlisted candidates will be notified.